Contact our Customer Service Specialists via email: If you would like to contact our support staff via email, please click on the Submit a request link at the top of any page here on the Support site. Please include as much information as you can in your request, as this will help to ensure that your issue is resolved in a more timely manner. Emails will be answered in the order they are received.
If Chat agents are available, you will see a green "Live Chat - Available" button at the bottom right-hand corner of the Support site. Simply click on the button to enter a few pieces of info and begin chatting live with a Customer Support Chat Specialist. Customer Support Chat Specialists are available Monday through Friday, 8am to 6pm, and Saturdays and Sundays 9am to 5pm.
If your question is urgent or you require assistance via telephone, please call us toll-free* at 646 552 9535 to speak to a live agent.
Customer Support Phone Specialists are available Monday through Friday, 9am to 5pm.
*(Outside the US and Canada, please call xxx xxx xxxx.